If You Weren’t Already Aware, 2022 Was A Very Bad Year For Airlines

Image by Inha Leex Hale via Creative Commons 

Between the nearly 190,000 canceled US flights, widespread failure to issue refunds, technical meltdowns, historic delays, and sketchy third-party booking agencies, 2022 was not a good year for airlines.

Consumers issued so many complaints against airlines in December of 2022 that the United States Department of Transportation (USDOT) decided to release the year-end data last week without December’s numbers because the process was taking too long.

Even without December, a new report from Colorado Public Interest Research Group (CoPIRG) found that consumer complaints about air travel nearly quadrupled in 2022 compared with 2019 despite fewer travelers.

KGNU’s Alexis Kenyon spoke with the executive director of CoPIRG, Danny Katz about the report.

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    If You Weren’t Already Aware, 2022 Was A Very Bad Year For Airlines Alexis Kenyon

 

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    If You Weren’t Already Aware, 2022 Was A Very Bad Year For Airlines Alexis Kenyon

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Alexis Kenyon

Alexis Kenyon is an experienced radio reporter with more than 15 years of experience creating compelling, sound-rich radio stories for news outlets across the country. Kenyon has master's degrees from the University of California, Berkeley, Graduate School of Journalism in radio broadcast and photojournalism. She has worked in KGNU's news department since 2021 as a reporter, editor, and daily news producer. In all her work, she strives to produce thought-provoking, trustworthy journalism that makes other people's stories feel personal. In addition to audio production, Kenyon runs KGNU's news internship program and oversees the department's digital engagement.
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